Caroline (kittytech) wrote,

My Entertainment for the Day

My exciting afternoon can only get more exciting from here; I'd hope. On Saturday, I received a new desktop computer from Dell, and I've been spending the weekend setting it up. Yesterday though, I discovered that the product key for Office 2007 wasn't entered into the system, which surprised me because I thought my last system had it already set up. Well, I'm sort of in a strange situation here. I don't have a clue where it is in the documentation I received, and because of Microsoft's rules, Dell can't ship me any software anymore. I don't currently have my Kurzweil 1000 software installed because nobody from the company is returning my calls about getting me a replacement disk and/or my license number.

So, I figured I'd give Dell a call and have them give me the code. That should have been easy, right? Wrong. I got someone who asked me what my problem was, and I explained the situation to him. He then spent the next 5 minutes telling me that for only $149 a year I could have excellent technical support, and would I like him to add it to my account. Um, ... no. He then put me on hold, only to come back a few minutes later to tell me that he couldn't help me, and that I would need to call Microsoft to get my code. He gave me two numbers and I hung up.

When I called Microsoft, I got the usual automated system, and was finally able to direct the prompts to get me to a human. It sounded for all the world like I'd been directed to some place in the UK because I even had the weird phone ring thing that they get over there. When the man answered, he asked me for my product key. I said that I didn't have it, and that was my reason for calling. At that point, the call was disconnected. I don't know if the guy simply hung up on me because I didn't have the information he needed, or if the quality of the connection was bad so it was just terminated. In either case, this is a heck of a lot of trouble to go through for one stupid product key.

So, after all that excitement, I just don't know how I'd survive anything more exciting!!! GRIN!!

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