Caroline (kittytech) wrote,

Technology, Why does it Like to Make Liars out of People?

Okay, so yeah, it's me again. Believe it or not, I really do work. SMILE!
Actually, that's kind of what prompted me to do this post in the first

I may have mentioned last week that I did a couple of K-NFB reader demos.
In both cases, our particular unit decided to get really flaky, froze up
several times, so on and so forth. This is not normal for these units, and
in fact we have had absolutely no complaints from our customers who
purchased them. So, it's got to be something to do with our particular
unit. Okay, so I got a call this morning from the office telling me that
they need the reader for an appointment next Thursday. Great. It's all
theirs. SMILE! Accept, there's one little catch. Before they get it, I'm
supposed to call tech support and see if I can get to the bottom of the
problems we're having. So, before I called, I sat down with the unit. I
pulled something out to read, powered up the unit, turned on the camera, and
took my first picture. No freezing, no weird wacky camera behavior, just
terribly unintelligible Spanish. So I turned the paper over and tried
again. Still no lock-up, no wacky camera, and perfectly understandable
English. So, what gives here? Why is it that when you really want and need
something to work it doesn't, and when you want it to mess up it works
great? It drives me crazy! So, I left a message for tech support, and I'm
going to hope that when I get the call back that the reader will act weird
again so that I can figure out what's going on.

And, as long as I'm rambling about technology anyway, I've got a story about
technology that did work really well. I mentioned that I was going to be
seeing a RIM demo yesterday afternoon. For those who don't know, RIM is a
product that allows a blind computer user to be able to connect remotely to
someone else's computer, whether that person is using adaptive technology or
not, and provide training or troubleshooting on that system. The potential
for this technology is incredible, and I'm really excited about what it
could do for me. The options for remote training and troubleshooting for
our customers without having to make a physical trip to their location is a
tremendous money-saving solution, which makes the rehab agencies happy, and
cuts down on the overall costs that would be incurred with me needing a
driver. I currently have a trial account and am looking for someone who
would be interested in working with me on this. So, if anyone's interested,
give me a call on my work phone,
262-375-2020, Ext. 106. If long distance is a problem, let me know that
too, and I can call you back. I have unlimited long distance in both the US
and Canada on this line, so there's no limits on me. SMILE! The only thing
I ask is that you be patient with me because it'll be my first time doing
it, so I'll still kind of be learning.

Anyway, I think I'm going to go curl up in a chair with the J-Say manual and
see if I can get myself a crash course in how it works so that I can
configure a computer with JAWS, Dragon, and J-Say. This is going to be fun!

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